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CallWays Agents App

We are glad to present the new Callways Agents App

logo2.webpSupported Operating systems:
  • Windows 7; Windows 8; Windows 10; Windows 11
  • MacOS
  • Linux
Features:
  • Automatic Updates
  • CRM & Dialer in one Window View With size Swapper
  • Inactivity Detection & Logout
  • Integrated In-App VPN Tunnel
  • CRM Lead Finder by Lead ID
  • Disabled Logout or Closing the App if Agent is "In Call"

 

Automatic Updates

When the app is started will check for updates on the server, and if there's a newer version will automatically download and install the new app version.

CRM & Dialer in one Window View With size Swapper

The app have a splitted view that makes it easy to use Dialer and CRM on same Windows View, so no needed to switch between systems as now all's in one place. 

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It also includes the option to swap view sizes in case its needed, it can be done clicking on the middle separator, or pressing "CTRL + S" in the keyboard:

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Inactivity Detection & Logout

The app is constantly monitoring the user/agent activity, so if it detects user inactivity it will automatically logout sessions from Dialer and CRM. If the user is in a call and the app detects inactivity the sessions will not be closed. The limit time for inactivity can be configured.

Integrated In-App VPN Tunnel

The App have an integrated VPN connection, so the user/agent can switch on/off to improve connection quality and speed

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CRM Lead Finder by Lead ID

The app also includes a tool for opening a lead in the CRM introducing the Lead ID, you can find this option in the CRM menú and clicking in "Open Lead"

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Disabled Logout or Closing the App if Agent is "In Call"

The app detects if the user/agent is in a call or conversation into the dialer, and prevents the app from being closed or logged out to ensure communication stabiltity and a normal call closing process.

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