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Callways CRM
This shelf contains comprehensive documentation for the Callways CRM system. It includes detailed guides, best practices, and reference materials designed to help users effectively manage customer interactions, track sales, and streamline communication. Explor...
Callways Dialer
This shelf contains comprehensive guides, best practices, and reference materials for understanding and utilizing the Dialer system. Explore topics ranging from initial setup to advanced features, ensuring efficient and effective use of the Dialer in your oper...
Dialer: Agents Guides
This guide will walk you through how to log in as an agent and start calling.
Management and Monitoring
How to Login as an agent
Go to your dialer link and login. Login to the dialer by clicking the orange button on the top right "Login to Dialer". Select your campaign and click the "Submit" button. When your browser prompts you to allow it to use the mic, click "...
Optimizing Agent Performance: Best Times for Each Status
Maximizing the efficiency and productivity of agents in a dialer system like Callways Dialer involves understanding not only the different statuses but also the optimal times for each status. Knowing when agents should ideally be in each status helps improve c...
Understanding Agent Statuses
In the Callways Dialer system, agents operate in various statuses throughout their shift. Each status reflects the agent’s current activity or availability, which is crucial for both monitoring performance and managing workflow. Below is an explanation of each...
CallWays Agents App
We are glad to present the new Callways Agents App Supported Operating systems: Windows 7; Windows 8; Windows 10; Windows 11 MacOS Linux Features: Automatic Updates CRM & Dialer in one Window View With size Swapper Inactivity Detection & Logout ...